Before You Write To Us
This website is operated by an independent affiliate marketer. We are happy to answer questions about the information published here, but there are things we simply cannot do, because we are not the retailer:
- We cannot look up, change or cancel an order
- We cannot process a refund or issue a payment
- We cannot provide tracking information
Already placed an order? Contact BuyGoods customer support using the details on your order confirmation email. They are the retailer and the only party able to act on your order, refund or delivery.
Who Handles What
Anything relating to the product or to a purchase — order status, delivery, refunds, product questions — goes to the official support address below. Enquiries about this website itself, such as a broken link or a privacy request, can be sent to the same address and will be passed on to us.
Product Support
Questions about the product itself, your order, delivery or a refund are handled by the product's official support team:
contact@kerassentials-product.com
Please copy the address above into your email client. Include your order number if you have one, so they can find your purchase quickly.
Medical Questions
We are not able to give medical advice and cannot answer questions about whether a product is suitable for you personally. Please speak with your physician, pharmacist or another qualified healthcare professional.