Refunds are issued by BuyGoods, the retailer of this product — not by this website. This page explains the process. The refund terms presented at checkout are the ones that apply to your order.
1. 60-Day Satisfaction Promise
Orders of Kerassentials are covered by a 60-day satisfaction promise. If you are not satisfied with your purchase, you may request a refund by contacting the retailer's customer support within 60 days of receiving your order.
2. How To Request A Refund
Contact BuyGoods customer support directly, using the contact details on your order confirmation email. Have your order number ready — it is the fastest way for them to locate your purchase.
BuyGoods can also be reached at:
BuyGoods
19655 E 35th Dr #100
Aurora, CO 80011
USA
Because we are an independent affiliate and not the retailer, we cannot access order records, process refunds or issue payments. If you write to us we will do our best to point you to the right contact.
3. Processing Time
Once a refund is approved by the retailer, the funds are returned to the original payment method. The time it takes to appear on your statement depends on your bank or card issuer.
4. Return Of Product
The retailer may ask you to return unused product or packaging as part of the refund process. Any instructions and the return address will be provided by their support team. Please do not send anything back before you have received those instructions.
5. Shipping Costs
Shipping charges and any return postage costs are handled according to the retailer's terms at the time of purchase.
6. Questions
For general questions about this page you can reach us through the contact page. For anything relating to a specific order, please contact the retailer directly — they are the only party able to act on it.